By booking services with Frostline Snow & Property Services ("Frostline"), the property owner or authorized client ("Client") agrees to the following binding terms and conditions governed by the laws of the Province of Alberta:
1. Slip, Fall & Ice Hazard Limitation of Liability
Snow clearing and de-icing reduce winter hazards but cannot eliminate all snow, ice, black ice, or slippery conditions. Due to Alberta's freeze-thaw cycles, blowing snow, compacted vehicle tracks, and extreme cold (which renders ice melt ineffective below certain temperatures), bare pavement is never guaranteed. The Client retains sole responsibility for monitoring property conditions between visits and applying sand or salt as needed. Client agrees to release, indemnify, and hold harmless Frostline, its owners, and personnel from any and all claims, lawsuits, injuries, or damages arising from slips, falls, or icy conditions on the property.
2. Hidden Objects & Surface / Property Damage Waiver
Prior to snowfall or leaf cleanup, Client must remove all obstacles from work areas, including extension cords, vehicle block-heater cords, garden hoses, holiday decorations, pet waste, toys, rocks, and downspouts. Frostline is not liable for damage to items concealed by snow or leaves, nor for equipment damage resulting from striking such objects. Furthermore, Frostline is not responsible for minor surface cosmetic scratches, chipping, spalling, or lifted edges on uneven concrete, asphalt, interlocking pavers, gravel, wood decks, or expansion joints.
3. Snowfall Trigger, Dispatch Times & Extreme Weather (Force Majeure)
Monthly contracts are triggered automatically upon 2 cm or more of snowfall accumulation as recorded by Environment Canada for the Edmonton area. Selected dispatch windows (6h, 12h, or 24h) commence after the snowfall event has completely stopped. During severe blizzards, heavy snowfalls exceeding 15 cm, freezing rain, highway/road closures, equipment breakdowns, or municipal emergencies, dispatch times are estimates only and may be extended without penalty, refund, or liability, including City of Edmonton Bylaw compliance fines caused by severe weather delays.
4. Parked Vehicles, Locked Gates & Blocked Access
If vehicles, bins, or locked gates obstruct the driveway or walkways when our crew arrives, Frostline will clear only the safely accessible areas (leaving a safe buffer around vehicles to prevent contact). Crews will not return to clear areas that were blocked during the scheduled dispatch unless booked as an additional On-Demand visit.
5. City Plow Windrows & Snow Storage
All snow cleared is piled on the Client's property (lawn edges or boulevard). Unless arranged separately, Frostline is not responsible for hauling snow off-site or clearing heavy packed ice/snow windrows pushed onto driveway aprons by City of Edmonton municipal plows after Frostline has already serviced the property.
6. Fall Leaf Cleanup & Bagging
Quoted leaf packages cover up to the maximum bag count selected for the tier. Properties with excessive leaf density, wet/frozen leaves, or oversized lots exceeding the selected bag limit will be notified for approval of additional bag charges prior to completion. Filled biodegradable/plastic leaf bags are stacked neatly on-site for municipal pickup unless hauling is separately arranged.
7. Property Verification, Billing & Cancellation
All online quotes are subject to on-site or satellite verification of lot size. If a property is larger than selected (e.g., triple driveway selected as a 2-car driveway), Frostline will notify the Client to adjust the rate or issue a full refund prior to starting service. Monthly snow contracts are billed monthly in advance. Either party may cancel a monthly contract with 14 days' written notice; no refunds are issued for partial months already in progress.
8. Maximum Liability Cap
To the maximum extent permitted by Alberta law, Frostline's total aggregate liability for any claim, damage, or loss arising out of or relating to this agreement shall not exceed the total amount paid by the Client to Frostline for the specific month or single visit in which the incident occurred.
9. Privacy Policy (Alberta PIPA Compliance)
Frostline collects your name, property address, phone number, email address, and access notes strictly for providing quotes, dispatching crews, sending SMS/email service alerts, and processing invoices. We never sell, rent, or trade your personal data to third parties. Gate codes and access notes are shared solely with assigned field crew members and deleted upon service termination. To request data deletion or privacy inquiries, contact frostlinesnowservices@gmail.com or call (587) 598-7797.